Return & Exchange Policy

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Due to the nature of contact lenses as medical and cosmetic products, we maintain a return and exchange policy that ensures your safety and rights:

Return & Exchange Conditions ✨

• Product must be in its original unopened packaging

• Original purchase receipt must be retained

• Return request must be made within 7 days of receiving the order

• Product must be undamaged and unused

Acceptable Cases for Returns 📦

• Receiving a different product than ordered

• Manufacturing defects

• Product unfit for use

• Expired product

Non-Returnable Cases ⚠️

• Opened or used contact lenses

• Products purchased during sales or promotions

• Custom-ordered contact lenses

• Products beyond the specified return period

Return & Exchange Procedure 📝

1. Contact customer service via WhatsApp [number]

2. Send invoice photo and order number

3. State reason for return or exchange

4. Wait for our team's approval

5. A representative will be sent to collect the product

Refund Process 💰

• Refunds are processed through original payment method

• Refund process takes 7-14 business days

• Shipping fees are deducted from refund amount

• No additional shipping fees for exchanges

Important Notes ⭐

• We reserve the right to refuse returns if conditions are not met

• Keep shipping receipt for returns

• We are not responsible for returns without prior coordination

• For inquiries, please contact customer service

Contact Customer Service 📞

• Email: